FAQs

We ship to your door across Canada!

Orders Under $50- $19.99*

Orders $50 - $124.99 - $7.99*

Orders Over $125- Free Shipping*

*Remote Areas Shipping Costs:

Orders Under $99- $29.99

Orders $100 - $249- $19.9

Orders Over $249- Free Shipping

For more information, see our blog here: New Shipping Policy

We like you too! You don't have to buy from us to learn from us and have some giggles along the way!

Please follow us on your choice of social media - TikTok, Facebook, Instagram, Twitter, YouTube, Neha's LinkedIn, SwitchGrocery LinkedIn.

Our products are not eligible for return as they are food items and perishable. We ensure a minimum of 30 days expiry on all of our products from date of shipping.

This does not include the items that are bought on our Best Before Sale. Items bought on Best Before Sale have their best before dates disclosed in the product description on purchase.

 Please see Shipping transit times in FAQ.

We're sorry! Here are some things that can help:

1) Review the address you entered at checkout. Sometimes our Customer Friends have entered the incorrect address (by a digit) and the box was delivered to a neighbour

2) Check your tracking often - your package may still be in transit

3) My tracking says delivered, but it's not here: Did you know we pack in super small boxes to reduce our carbon footprint? Please check your community mailbox.

4) I live in an area where boxes are stolen sometimes: Please check your emails (mark us as a safe sender or sign up for text alerts). Check your front door as soon as possible when a delivery is made especially if you're in an area susceptible to stolen packages.

5) My box is still missing: Please email us at contact@switchgrocery.com We will file a claim with the carrier and they will contact you via phone to verify that you did not receive the box for a reimbursement. We appreciate you sharing any details with us at contact@switchgrocery.com to support our reimbursement process.

We cannot be held liable for lost packages due to incorrect/missing information at checkout (missing buzzer information, wrong address, address redirect), ship to business but business is closed, lost / stolen package after delivery, no one available to accept delivery.

We can redirect / fix / re deliver your box for a fee of $9.99 + additional charges (this is because we face additional costs when boxes are returned back to us)

- We cannot be held liable for extended delivery times in your area

- If we have shipped your package and the carrier has delivered it to your door according to status from the carrier, we will not be liable for replacing the package. We will make best efforts to help locate the package and address your concern.

Please email us at contact@switchgrocery.com with your order number and provide as many details as possible. We understand things can happen and we will do our best to help you and come up with a solution.

We ask for up to 3- 5 business days to pick and pack your order. We pick and pack every day except weekends.

We ship from Ontario and our transit time can range from 1 business day within Ontario up to 10 business days to parts of Canada.

Carriers do not pick up shipments on the weekends so if you place an order on a Thursday or Friday, it will go out the following week when carriers pick up! 

We use a combination of UPS, Purolator, Fedex, local carriers such as Rivo as well as Canada Post.

For P.O. boxes and areas not serviced by any other carriers, we use Canada Post.

We will use the best combination of fast time and cost when selecting an option to ship your box. If you have specific requests to use a carrier, please enter them in the note area below the cart page or send an email to contact@switchgrocery.com

We will do our best to accommodate your request, but this is not guaranteed.

Our products are not eligible for return as they are food items and perishable.

We do not make the products and so if you have an issue with the product itself, please contact the manufacturer directly.

Please cc us at contact@switchgrocery.com and we will assist in providing a resolution to the best we can.

While we do our best to pick, pack and cushion your order with love, despite our best intentions, things happen! 

If your order has damaged or missing items, please send a photo of your box and items to contact@switchgrocery.com

We do need a photo of the box or damaged items or the box with all the other products and any details as this helps us with insurance and also to improve our process! 

We are not the manufacturers of the food products we sell.

If you have an issue with the product itself, or a general complaint about the product, please contact the manufacturer directly.

Please cc us at contact@switchgrocery.com and we will assist in providing a resolution to the best we can.

We do not ship to the United States or anywhere else at this time. Please follow us on your choice of social media - TikTok, Facebook, Instagram, YouTube, Neha's LinkedIn

We have learned that there is no such thing as free shipping. Generally, shipping costs are often reflected in higher product prices for customers.

Our goal is to keep prices as fair as possible. We have not increased any of our prices to include shipping or packing surcharges. We commit to you that we do not make any money on shipping which you can read in our blog post here. 

We recommend freeze or refrigerate the following products on arrival.

Mr. Tortilla Wraps and Live Organic Wraps and

Refrigerate - 6 months shelf life

Freezer - 1 year shelf life

I Heart Fat Fudge

Refrigerate - 6 months in the fridge

Freezer - 2 year shelf life

Yes!

Please check your junk for this email. You will receive an email notification "Your order has been fulfilled." which means that your order has been packed and will be handed over to the carrier shortly!

Click on VIEW YOUR ORDER and you'll find a button to click on: TRACK YOUR PACKAGE! You can also sign up with the carrier for text updates.

Please email us at contact@switchgrocery.com with your invoice number and changes as soon as possible. Currently, we are shipping every 24 hours except weekends, so add-ons have to be organized as quickly as possible. We will do our best to accommodate you. If your initial order has been processed and shipped already, then a separate order would have to be completed. 

To find out as quickly as possible, sign up on the product page to be notified via email when the item is back in stock.

Please join our FB group, the Switchers to keep in touch with us more frequently and get restock notifications as soon as they happen! 

If you need to cancel your order for a specific reason, please email us, and we will do our best to accommodate your request but cannot guarantee it at this time as we are processing orders continuously.

We cannot cancel your order if it has been sent to our fulfillment centre for processing and packing. 

No you don't. To collect Switch Rewards, you would need to create an account. This also helps you to access prior orders.

We currently take credit cards such as Amex, Visa, Mastercard, Visa debit or Paypal. 

You will be charged at the time you place your order.  If paying by credit card, you will see a charge from: NBL Foods Corp (that is our corporate legal name!).

SwitchGrocery website is secured by Shopify servers and we do not see any payment information.

We are a remote team in Ontario! Our products are at a fulfillment centre in Brampton, Ontario and we ship from here. 

We are a proud Canadian growing startup! 

You used to offer pickup - what happened? We transitioned to a fulfillment centre to serve our Customer Friends better. After COVID-19, the pickup option will not be returning. 

Please email us at contact@switchgrocery.com 

If you are interested in providing feedback on Switch products - current and upcoming and shaping the future of Switch, please join our FB group, the Switchers.