The pickup location is at Switch Grocery offices at 2111 Dundas St W, Toronto, ON M6R 1X1. The closest intersection is Dundas West and Roncesvalles. There is one-hour free parking during the available pickup times right outside the offices.
What are the available pickup times?
Available pickup times are Tuesdays, 6pm - 8 pm and Saturdays, 12 pm - 2 pm. Please put a note with your order as to the pickup date and time you have chosen so we have your order ready! If you would like to schedule an alternative time, please email email@example.com with the invoice number in the subject.
Where in Canada do you ship and what are the rates?
Free shipping is for orders $150 and up. We ship anywhere in Canada with a flat rate of $9.99 CAD.
Why do you not offer free shipping for orders under $150?
We have learned that there is no such thing as free shipping. Generally, shipping costs are often reflected in higher product prices for customers. We are a new small business in Canada and our goal is to keep prices as fair as possible. We have not increased any of our prices to include shipping or packing surcharges. We really value you as a customer and want to be as transparent as possible. For Toronto and GTA residents, we do offer free pickup from our office in Toronto.
Do you ship to the USA?
Currently, we do not ship to the USA or internationally.
What shipping method do you use?
We primarily use Canada Post for shipping and we strive for expedited shipping where possible. At times, we also use courier services such as UPS, FedEx, and Purolator.
How long will my order take to arrive?
Since the date of order:
2-4 Business Days
All other provinces & territories
5-8 Business Days
*This is subject to change based on shipping address and remote locations.
How do I track my order?
Each order can be tracked after the shipment has occurred. You will receive an email with tracking information for your package from us!
What method of payment do you accept for online orders?
We currently take credit cards such as Amex, Visa, Mastercard, Visa debit or Paypal.
Can I add/remove items from my order?
Delivery: Please email us at firstname.lastname@example.org with your invoice number and changes as soon as possible. We will do our best to accommodate you. If your initial order has been processed and shipped already, then a separate order would have to be completed.
Pickups: Yes, just place another order and select the same pickup time and date as your first order, and we will have everything ready and waiting for you!
When will I be charged for my order?
You will be charged at the time you place your order. If paying by credit card, you will see a charge from: NBL Foods Corp (that is our corporate legal name!).
How do I know if my order was placed successfully?
Once your order is submitted, you will receive an email confirming that we have received your order.
Issues and Returns
What is your return policy?
Our products are not eligible for return as they are food items and perishable. If you experience any issues with your purchase, please email us at email@example.com within 7 days of receiving your order.
Our offices are located in Toronto, Ontario, Canada
What does Switch Grocery sell?
We specialize in products that cater to individuals who follow Keto & Paleo lifestyles and individuals with Type 1 and Type 2 Diabetes.
Do I need a Switch Grocery account to place an order?
No. However, we encourage creating an account with Switch Grocery as payment information will be safely stored and all prior orders can be easily accessed. We are working on incentives so do stay tuned!
When will you be adding new products?
We are working on adding Paleo and Keto friendly foods as quickly as possible. Please sign up for our mailing list (at the bottom of this page) to stay up to date on our new additions! If you have any product suggestions, please email us at firstname.lastname@example.org