Switch the way you eat, Switch the way you shop!
Please note there is an event on Saturday, March 2nd at our office which may interfere with a normal pick up process on this date! If you send an email to firstname.lastname@example.org we can organize a weekday pickup during business hours for you!
Please note that this is NOT a store location, it is our corporate address!Our pickup location is:
Large SIGN OUTSIDE: WOMEN ON THE MOVE
Closest intersection: Dundas West and Roncesvalles
Closest subway: Dundas West
Parking: There is one-hour free parking during the available pickup time right outside the office and on side streets.
Available pickup times: Saturdays, 12 pm - 2 pm, please note the 1/2 hour time slot within this timeframe that you would like to pick up!
Cut off time: for pickup orders placed is by 5pm EST Thursday before the Saturday pickup!
4 - 7 Business Days
(+2 to 4 days for processing, see below)
All other provinces & territories
5 - 14 Business Days*
(+2 to 4 days for processing, see below)
*This is subject to change based on shipping address and remote locations. Please note that these are all approximate times! Please note timelines are also dependent on our carriers.
We do need 2-4 business days to process and pack your order! Please note that during busy times this can be longer. We understand how important getting your order quickly is to you and we do our best to beat the specified times above.
Finally, the carriers do not pick up shipments on the weekends so if you place an order on a Thursday or Friday, it will likely go out the following week when carriers pick up!
My order has frozen items, now what?
If your order has frozen items (Bald Baker cookies, Live Wraps, Nuez Milk), please look out for the tip sheet included in your box which has all the storage instructions. Generally, we recommend freeze or refrigerate on arrival!
On this end, we provide tracking for all shipments and expedite any sensitive to weather items! We also have a default leave at door instruction, but it is up to the carrier's discretion.
If you have any sensitive frozen items, we ask you (our Customer Friends) to track your package once you receive a shipping confirmation (see below), and please make arrangements to pick up the item from a community mailbox or depot or that you are home to receive the item. A prolonged pick up time on your end or leaving the product outside for an extended period of time can cause spoilage.
My order has damaged or missing items, now what?
We're so sorry! While we do our best to pick, pack and cushion your order with love, despite our best intentions, things happen! If your order has damaged or missing items, please send a photo to email@example.com! Please attach a photo of damaged items as this helps us with insurance and also to improve our process!
Can I track my order?
Canada Post, UPS and Purolator Carriers: You will receive an email notification "Your order has been picked up/fulfilled." This means that your order has been packed and will be handed over to the carrier shortly! Open this email, click on VIEW YOUR ORDER and you'll find a button to click on: TRACK YOUR PACKAGE! Feel free to sign up with the carrier for text updates.
Toronto deliveries using The Drop: Deliveries are every Friday and you will receive a text or a phone call from The Drop when the order is dropped off! You'll also receive an email from us specifying "Your order has been picked up/fulfilled" AFTER delivery!
For pickups: We send you a reminder on Friday night (I found the later you get the reminder, the easier it is for you to remember!) with the time slot, date and address (also noted above!). After you pick up your order, You'll also receive an email from us specifying "Your order has been picked up/fulfilled"
Please do check out the tip sheet linked in the fulfillment email!What method of payment do you accept for online orders?
Delivery: Please email us at firstname.lastname@example.org with your invoice number and changes as soon as possible. We will do our best to accommodate you. If your initial order has been processed and shipped already, then a separate order would have to be completed.
Pickups: Yes, just place another order and select the same pickup time and date as your first order, and we will have everything ready and waiting for you!
You will be charged at the time you place your order. If paying by credit card, you will see a charge from: NBL Foods Corp (that is our corporate legal name!).
How do I know if my order was placed successfully?